Email us at [email protected]
We handle every request by email, so there is a written record of your question and our answer. Send your message from the email address on your Fansti account. That helps us find your account quickly and keeps it safe.
What to include in your message
A clear message gets a faster answer. Please include:
- Your Fansti handle, if you are a creator.
- What you were trying to do and what happened instead.
- The link to the page, post or profile, if there is one.
- A screenshot of any error message.
- For payment questions, the date and amount of the payment.
Never send your password. We will never ask for it.
How fast we reply
We reply by email, usually within one business day. Questions about payouts and account access go first.
Answers you can find right away
Many questions are answered on our product pages. For payout dates, minimums and the 7 day hold, see our payout rules. For what Fansti charges, see the fees page. Fans can cancel any subscription any time in their library, as explained on the fan guide page. For an overview of everything, start on the Fansti homepage.
Safety reports and takedowns
To report a post or profile, use the Report button on it. That is the fastest way, because it tells us exactly where the problem is. Our creator safety page explains how reports and verification work. If your content was posted somewhere without your permission, see our DMCA page. If you are not happy with how we handled something, our complaints page explains how to raise it.
Frequently asked questions
How do I contact Fansti support?
Email [email protected]. We handle all support by email.
How fast does Fansti support reply?
We reply by email, usually within one business day.
Is there a contact form or phone number?
No. Support is by email only, so every answer is in writing.
How do I report content?
Use the Report button on the post or profile, or email [email protected] with a link and a short description.
How do I cancel a subscription as a fan?
Open your library and cancel the subscription. You keep access until the end of the period you paid for.
Write to us
Send your question to [email protected] and we will reply by email.